F.A.Q
Frequently Asked Questions
How can I retrieve my Password?
please make use of the "Lost Password?" to retrieve your lost passphrase. Please note that you will need the email address you used during registration to accomplish this.
What are SMS credit units?
SMS credit is measured in unit to identify/express message price. A message is equivalent to 1 SMS credit unit.
Does SMS credit expires?
No. Your SMS credit last forever, meaning there is no expiration date.
How do I purchase SMS credits?
You will be able to buy SMS credit after logging to your account. Credit can be purchased online via GTPay Gateway(Powered by Interswitch) with your ATM card. To make payment via bank deposit, please make your payment to the bank information provided on the Buy Credit in your account and notify us of your deposit via email - support[at]ibulky.com. Please use xxxxxxxxxxxxx@iBulky as the depositor's name so that we can credit your account asap. While xxxxxxxxxx rep your mobile number.
What is a Flash message?
Flash message service enables you to send a message that will appear on recipient's mobile screen. This is use for sending a message you don't want your recipients to have in their inbox.
What is a Unicode message?
When you need to use characters outside the GSM 7-bit alphabet, your SMS will become a Unicode SMS.
A message was sent but didn't get to the destination, why?
This is unusual. Please check to see that you did entered a correct information like:
- Is the recipient mobile number entered valid?
- Did you add your country code #?
- is the coverage on Nigeria Mobile Network list?
If you need more help, check out our "Getting Started" page or visit the "Contact Us" page.
